Speaking Lesson with Ringle Tutor
Original
Woops! How messy! I need to study English sentence structure more!
In the first job, I worked as a customer service agent. In an IT company. Actually it was more difficult that I expected. Someone might think it might be easy to do the work, because when we can go to the manual and we can just provide the solution related to the manual but to me it was quite difficult, because when I listened to the customers, actually they, most of them, they didn’t describe their problems effectively, efficiently, so I needed to lead them to find out which problems they were experiencing.
Paraphrase
In the first job, I worked as a customer service agent. In an IT company.
>> My first position was as a customer service agent in an IT company. My job was to help customers when something was wrong with their devices.
Actually it was more difficult that I expected.
>> This was deceptively difficult.
Someone might think it might be easy to do the work, because when we can go to the manual and we can just provide the solution related to the manual…
>> Whilst there was manual that can be followed to help fix things,
but to me it was quite difficult, because when I listened to the customers, actually they, most of them, they didn’t describe their problems effectively, efficiently,
>> the real issue lay in getting the customer to explain the problem properly,
so I needed to lead them to find out which problems they were experiencing.
>> so that I could diagnose what was actually wrong.
Vocabulary
- Deceptively
To deceive means to lie about something, or specifically to make it so that someone else believes something false. If something is ‘deceptive’ it is likely to make you believe the wrong thing. - Manual
Noun(countable):
Example: “I have three different manuals for assembling the furniture.”
Adjective: When referring to work done by hand or involving physical labor, “manual” can be considered uncountable.
Example: “Manual labor is often more physically demanding than office work.” - Lay in
Example: The challenge lay in convincing the stakeholders to approve the new project plan. - Diagnose
To identify the nature or cause of a problem, especially in the context of medical conditions, by examining the symptoms.
Example: “The doctor was able to diagnose the patient’s illness after reviewing the test results and observing the symptoms.”
